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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account
  4. Will I have access to my funds while my dispute is investigated?

Will I have access to my funds while my dispute is investigated?

If you are disputing unauthorized activity on your card, we will make our best efforts to secure your funds by blocking or restricting your card. If your card has been blocked or restricted, we will provide access to your funds by issuing you a new card or a refund check for any remaining balance in your account.

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  • How do I dispute a transaction?
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Online Privacy Statement (PDF)

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Online Privacy Statement (PDF)

The Xpectations!® Plus Debit Mastercard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any trade name are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to allowable limits. Green Dot LLC is a service provider to Green Dot Bank.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot LLC or Green Dot Bank and have not sponsored or endorsed Green Dot products or services. Neither Green Dot Bank, Green Dot LLC, nor Mastercard or any of their respective affiliates are responsible for products or services provided by third parties. Third party terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

Xpectations! Plus and PLS are registered service marks of PLS Financial Services, Inc.

©2026 Green Dot LLC. Green Dot is copyrighted by Green Dot LLC. All rights reserved. Green Dot LLC NMLS #914924; Green Dot Bank NMLS #908739.